Change Healthcare offers 2 years of free credit monitoring services through IDX
Key Benefit Administrators’ Response to Change Healthcare Issue
On February 21, 2024, Change Healthcare announced they experienced a cybersecurity incident. Key Benefit Administrators is aware of this event and its potential impact to your claim processing. Please contact the telephone number on the back of your Member Identification Card if you
- are experiencing any issue with your claim
- need more information about a filed claim
- have a request related to eligibility for a benefit,
- or require a duplicate Member Identification Card.
You can find updates on Change Healthcare’s efforts to deal with the cyber-attack at Information on the Change Healthcare Cyber Response – UnitedHealth Group
A Note for Providers
Currently, KBA is receiving all electronic claims utilizing our existing payor IDs via Smart Data Solutions in place of Change Healthcare. Please direct your clearing house partner to incorporate claims into their existing files submitted to Optum today.
KBA has also changed partners for Real Time Transactions from Change Health to the SSI Group. The Real Time ID for KBA transaction routing is key_admin_benefit.
Providers interested in establishing EDI 270/271 Real Time Transactions may contact SSI Group to initiate the setup process, which includes completing the necessary contracting with SSI Group. You can contact them at 1-800-820-4774 and request the sales team.
If you are a provider and have questions or concerns about either of these changes, are experiencing any issue filing a claim or require eligibility information, please call the telephone number on the back of the Member Identification Card.